Case Studies

Box Labels

Salespoint's client was writing all their despatch box labels by hand. The pro-forma labels were time-consuming to create and repeated information that had already been entered into their order processing system ...more

GoldMine GM+View

Salespoint's client was an existing user of Frontrange GoldMine for their CRM software but wanted additional ...more

Integrated Web System

Salespoint's client runs a membership website linked into their office database ...more

Customer Extranet

Our client's staff spent a large amount of time responding to simple customer queries about their orders. A Salespoint extranet now lets them ...more

All Case Studies

Using a Company Intranet to Integrate Your Data

Salespoint develops intranet and extranet applications, but a company intranet can also be used to bring information together from separate existing systems and to display information from one system within another.

The following case study shows how Frontrange GoldMine's GM+View tab can be used to present information from another database system in your company.

Case Study - GoldMine GM+View with Intranet Link

Salespoint's client was an existing user of Frontrange GoldMine for their Customer Relationship Management (CRM) software. However they wanted additional summary information from other departments to be available to their CRM staff when they are making telephone calls.

Providing direct access to the systems in other departments would have created training issues and given them access to more information than was necessary (or desired).

Instead, Salespoint created a company intranet to provide live summary information from the other departments - and used GoldMine's GM+View tab to integrate this information into GoldMine in a way that was simple and familiar for the CRM staff to understand and work with.

Specifically, Salespoint used GoldMine's GM+View tab to integrate information about:

  • Client account summary and on-stop status
  • Client orders status
  • Product non-conformance reports (NCR reporting)

Some examples of information that Salespoint can link to includes Sage accounting data, Pegasus Opera, OderWise, FrontRange Goldmine and Goldmine's GM View / GM+View, MS Access, MS SQL Server, FoxPro databases and DB4 databases - as well as other ODBC data sources.

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