Salespoint's client was an existing user of Frontrange GoldMine for their CRM software but wanted additional ...more
Our client's staff spent a large amount of time responding to simple customer queries about their orders. A Salespoint extranet now lets them ...more
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Customer Orders Extranets
Salespoint develops intranet and extranet applications. The following case study shows how Salespoint designed and developed an extranet for our client's customers - enabling them to place new orders direct into the existing company order processing system.
Case Study : Customer Order Extranet
Salespoint's client uses Pegasus Opera for their order processing and fulfillment. All of their order processing is conducted through Opera, with staff entering order details into the system manually.
As well as processing new orders, staff also spent a large amount of time responding to simple customer queries about order items and delivery schedules. Salespoint developed a simple to use extranet application for customers to use the internet to check on their order status and to place new orders direct into the office's Pegasus Opera system.
Some examples of existing company systems that Salespoint can create extranet applications for include Pegasus Opera, OderWise, MS Access, MS SQL Server, FoxPro databases and DB4 databases - as well as other ODBC data sources.
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